Position: Other Bank (OB) Distribution Volunteer
Reports to: OB Program Coordinator
Summary: The OB Distribution Volunteer helps with product distribution during the designated distribution times. Provides friendly and patient customer service to patrons of the program. Shift is once a week for 2 hours.
Essential Duties and Responsibilities:
Greet guests and helps them register and/or place order using the order form.
Understands program criteria and rules and clearly explains them and answers questions.
Fills guest orders from the form.
Can make pleasant conversation with guests, is patient and helpful with non-native English speakers, welcoming and warm with all guests including children.
Can hold to firm but gentle boundaries.
Accept donations and follow all procedures for tracking and storing.
Keep Other Bank tidy and organized.
Requirements:
Professional appearance and helpful, friendly manner.
Must be punctual and dependable.
Basic customer service skills and ability to serve in a busy environment.
Basic computer skills preferred but not essential.
Strong written and verbal communication skills, second language skills a plus but not required.
Must be self-directed, willing to take direction and initiative, and be detail oriented.
Must respect and maintain confidentiality of guests, donors, and other volunteers.
Training and Supervision: OB Volunteers receive the Volunteer Manual which outlines all policies and procedures for the position, and also receive in person training on their first day of service. Follow up training is available as needed and questions are encouraged. Volunteer is supervised by the OB Program Coordinator.
Evaluation: Informal, verbal evaluation occurs after the first month of service. Check-ins with the Executive Director or Program Coordinator on performance, strengths and challenges occur annually.
Time Commitment: This position is a weekly 2-hour shift of service in-person at the Resource Center for a minimum of 6 months.
Benefits:
